In order to return a product purchased from absolute-teamsport.bg and, accordingly, if it meets the conditions, to subsequently be refunded for it, in addition to returning it within 30 days from the date of delivery, you must complete and send a return form with the product or products. Please check that you have the paper form we sent you with your order. If not, you can download it from the link below.
If you need help and assistance, please call us on the customer phone number 0701 90009 or write to us at [email protected]. When you return shoes, clothes or accessories, it is at the expense of ABSOLUTE TEAMSPORT and it becomes mandatory with a courier company SPEEDY, ECONT, EUROPE or through the BOX NOW service, and not with a randomly selected courier. You can return items ordered online in any of the ABSOLUTE TEAMSPORT stores. To return a product, it must be eligible for return.

To return a shipment through a BOX NOW machine, click below and fill out the online form by entering your name, email address and phone number. Once the form is completed, a new bill of lading will be generated. Please write the new waybill number on the package or print and stick it.

Products purchased through the "Order via Viber, collect in store" service can be returned remotely with a completed return form within 30 days from the date of receipt of the purchase, if the products meet the conditions for return. We will return the money to your bank card, if you paid with it, by postal order or to a specified bank account within 14 calendar days from the date on which the goods were received at ABSOLUTE TEAMSPORT. You can return the products purchased through the service "Order via Viber, collect in store" and in an ABSOLUTE TEAMSPORT store convenient for you. The amount for the returned products, if they meet the conditions for return, will be refunded to you in cash at the store's checkout or, if you prefer, in one of the following ways: - in a Gift card; - by bank transfer (it is necessary to fill out a return form); - by registered mail (it is necessary to fill out a return form); - on the card with which the order was paid, if this is the case (it is necessary to fill out a return form).
If you need help and assistance, please call us on the customer phone number 0701 90009 or write to us at [email protected]. When you return shoes, clothes or accessories, it is at the expense of ABSOLUTE TEAMSPORT and it becomes obligatory with a courier company SPEEDY, ECONT or EUROPET, and not with a randomly selected courier.

You can only return a textile product branded by ABSOLUTE TEAMSPORT at your request and wish.

The address to which you can return a product purchased online by courier is: Mladost 4, Vasil Radoslavov St. 6, SPORT DEPOT Building, Internet Store, Sofia 1766

You can return clothes, shoes and accessories bought online from absolute-teamsport.bg free of charge within 30 days of receiving the order. Clothes, shoes and accessories bought in a physical store are not subject to return, only exchange.

If you are returning products bought online by courier, you must complete a return form and, in accordance with the Consumer Protection Act, we will refund the amount paid for the returned products within 14 calendar days of the date on which you exercised your right to return the product . The date on which we received the returned goods is considered to be the starting date. Please fill in the necessary data accurately and legibly in the return form. ABSOLUTE TEAMSPORT is not responsible for incorrect data filled in during registration, as well as in refund forms or delays by courier companies, which may result in an extension of the refund period or other inconveniences for you. If you return clothes, shoes and accessories bought online to a physical store, the amount will be refunded immediately at the checkout.

If your online order was paid "in cash" or "by card", you can return the item to a physical ABSOLUTE TEAMSPORT store and receive your money immediately at the store's checkout. If your order was paid for in part or in full with a voucher, its value will be refunded again in the form of a voucher, and you can get the rest at the checkout in the store.

The amount can be returned to you in any ABSOLUTE TEAMSPORT store. It is recommended that customers who wish to return a product to an ABSOLUTE TEAMSPORT store, a SPORT DEPOT store or a DISTRICT store visit during the afternoon hours of the day to receive the amount they paid for. Merchandise purchased from ABSOLUTE TEAMSPORT can be returned to an ABSOLUTE TEAMSPORT store, SPORT DEPOT store or online. Here are more options: Refund by bank card and bank account If you paid with a bank card and you wish, the refund can be made by us through a credit transaction to the card with which the payment was made, after you have completed a refund form. If you paid the courier upon receipt of the delivery, the amount can be returned to your bank account after completing a return form. The request must contain:

- the three names on the ID card;

- a personal bank account to which the amount paid for the goods will be refunded. If for any reason the card refund is unsuccessful, you will be further notified to provide a bank account in your name to which the refund will be made. If you wish, the amount can also be returned to you by postal order.

To return the amount by postal order, it is necessary to fill out the return form, requiring the following data:

- the three names on the identity card;

- exact address: city,postal code, street or block.

If you wish and explicitly indicate this in the return form, the amount for returned products can also be refunded in the form of an online shopping voucher on our site, which we will send to the email address with which the order was made.

When you have paid for the order in full with a voucher, the amount for the returned product/products is refunded in the form of a voucher. When the order is partially paid with a voucher, depending on the number of returned items and the additional amount paid, the following options are possible: - If the value of the voucher equals or exceeds the value of the returned product/products, the amount is refunded in the form of a voucher. - If the value of the used voucher is less than the value of the returned product/products, the value of the voucher is refunded, and the additional amount is refunded according to the method of payment of the order: • When paying for the order with a debit/credit card, the additional amount for the return is refunded according to the means of payment with which the payment was made. If additional bank account details are required, they will be requested. • In case of additional payment for the order in cash, the additional amount paid for the return can be refunded to a bank account specified by you in your name or by postal order. *At your request, even in case of additional payment by cash on delivery or card, the amount can be fully refunded in the form of a voucher.

You have the right to exchange a size or an item appearing in your online order within 30 days from the date of receipt of the order, but only on site in our store, for an item available in that store. You can make the replacement in any of the ABSOLUTE TEAMSPORT stores. You can also return the product free of charge within 30 days from the date of receipt and place a new order on our site. You can exchange a product bought from a physical store in the same or another store in our chain.

If you want to cancel a product bought on credit through an online order, but you have not yet received it, you can contact us, make a request to cancel the order and contact the financial institution that issued the credit to you declare your refusal. They will do a check and then notify you of the cancellation. If you have a signed credit agreement, you received the goods purchased from our site and you want to return them, then if the product(s) meet the conditions for return, you can return them to us in the appropriate order and contact the financial institution that issued the credit to make a request to cancel the contract. They will check and get back to us. IMPORTANT: Once the initial payment or at least one regular payment has been made, you cannot terminate the contract and renounce it. You can exchange the goods you want, if they meet the conditions, or if you wish, receive a voucher for their value.

You can exchange goods within 30 days of purchase. In order to replace the goods, it is necessary: - to present a purchase document; - the goods are in good commercial condition and with all the tags with which they were purchased. - the goods must be in their original packaging, which must not have any violations.

The exchange options we offer are the following: - if you like the model, but it doesn't fit you or you don't like the color, for example - to get the same product, but with a different number or color. - if you don't like the product, exchange it for another item of the same value or higher, but if it is higher - you pay the difference. - we can refund you the amount paid in the form of a voucher (GIFT card).

If you bought a product with which you received a gift and if you decide to return or exchange the product in our store for another of the same model, but in a different size or color, you keep the gift. If the exchange is for another product of the same or higher value (in this case you pay the difference extra), with which the same gift is offered, you keep the gift. If the exchange is for another item available in the same store at the same or higher value (in this case, you pay the difference extra), with which the same gift is not offered, you return the gift. If the gift is not returned or is compromised, you must pay its value. If you bought a product for which you received a gift in a physical store, and you want to return the product for a GIFT card, you return the gift. If the gift is not returned or is compromised, the value of the gift will be deducted from the GIFT card when the product is refunded. If you bought a product with which you received a gift from the absolute-teamsport.bg site and you decide to return the product by courier, you must return the gift along with it. If the gift is missing and compromised, the value of the gift will be deducted from the product refund.